GENERAL
Information Email
MY ACCOUNT
Order Status
Rewards
CUSTOMER SERVICE
-
When will my pre-order be shipped?Pre-Orders will be shipped on the release date. If your pre-order contains a in-stock item- the full order will be shipped on the pre-orders release date. If you need expedited shipping please contact us via email info@bijouskin.com.
-
Is this a Black Owned Company?Yes, This is a Black Owned Company. Bijouskin was established in 2019 to give a simple approach to skincare. We focused our formulations to suit the needs of People of Color.
-
Are all of your products natural?Yes, we use natural ingredients that are proven to be non-irritating or harsh to the skin. Some of our formulations include vegan and organic ingredients as well.
-
How can I check my Order History?Log into your account. Click on My Orders .
SHIPPING INFORMATION
Thank you for visiting and shopping at BijouSkin.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
​
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
​
​
​
​
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
​
Delivery delays can occasionally occur.
​
Shipment to P.O. boxes or APO/FPO addresses
BijouSkin.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
​
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Customs, Duties and Taxes
BijouSkin.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
BijouSkin.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
RETURNS
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. To customer service request please click here.
